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66 Terry Road EASTWOOD NSW 2122 Tel: (02) 9804 5444 Fax: (02) 9804 5428

WWW.CSA.NSW.GOV.AU

BRUSH FARM

CORRECTIVE SERVICES ACADEMY

NSW DEPARTMENT OF CORRECTIVE SERVICES

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66 Terry Road EASTWOOD NSW 2122 Tel: (02) 9804 5444 Fax: (02) 9804 5428

WWW.CSANSW.GOV.AU

DOCLIS

BRUSH FARM

CORRECTIVE SERVICES ACADEMY

NSW DEPARTMENT OF CORRECTIVE SERVICES

Library & Information Service NSW Department of Corrective Services Tel. (02) 9804 5459 Fax (02) 9804 5460

DUE DATE

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COO LIS

LIBRARY & INFORMATION SERVICE

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Welcome

The Brush Farm Corrective Services Academy is pleased to present this guide to its program of courses for 2007. We aim to provide high quality training, development and support services to enhance the skills, leadership, effectiveness, and well being of staff. This guide reflects this aim.

I would also like to encourage you to bookmark our website at www.csa.nsw.gov.au for the latest information and updates on our courses. We also regularly publish articles and items of interest on the site, including the Australian Journal of Correctional Staff Development.

A guide like this provides us with an opportunity to support the work of the Academy staff who make a valuable

contribution to the development of the organisation and its culture. They are a talented and hard·working group of people who are committed to delivering innovative and challenging courses and learning activities for you.

We look forward to your participation in our programs.

Jo Quigley Executive Director

Learning and Staff Development

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Brush Farm Corrective Services Academy (BFCSA)

The Brush Farm Corrective Services Academy is the leading provider of vocational education and training in the Australasian Corrective Services Industry.

As a Registered Training Organisation and certified to ISO 9001:2000 standards, the Academy plays a key role in the Department's vision to contribute to a safer community through quality correctional services.

Our goals and objectives are to:

Provide a quality learning service Share best practice

Provide superior customer service

Build effective teams and communication systems Expand partnerships.

We provide a quality-learning environment that:

Acknowledges and draws upon the life experience of learners Reflects a learner-centred focus

Acknowledges and addresses a range of learning styles

Focuses on the achievement of competency through its training delivery, curriculum development and assessment practices

Fosters teamwork and cooperation

Course application and enrolment procedure

A course calendar for 2007 is available at the Academy site

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the Intranet and is updated twice each year.

You will also find a course application form in the guide. If you wish to enrol in a course please copy this form, complete all details and have it signed by your supervisor and/or any other approved person, depending on course enrolment

procedures followed in your workplace.

Send the completed form to your regional training and development coordinator. The form will be processed locally and then sent to the Academy where your details are entered on our database and the relevant course coordinator prepares a list of participants. If you don't have a regional training coordinator or you are an external applicant, contact the relevant training unit directly. You will then receive a letter of confirmation prior to the commencement of the course. If you have not received notification about the course within one week of the commencement date you should contact the relevant training unit.

On- Site Training

The majority of the courses and programs in this guide can be delivered on-site in your workplace by Academy staff.

Contact the relevant Training Unit Manager in order to discuss this option. Some training programs may also be supplied to workplaces for delivery by accredited workplace trainers.

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This symbol indicates that the course is linked to nationally recognised units of competency.

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Index of Courses

Welcome ... 2

Brush Farm Corrective Services Academy (BFCSA) ... 3

Course application and enrolment procedure ... 3

Index of Courses ... 4

Aboriginal Cultural Awareness ... 6

Action Management Program ... 6

Action Management Program- Part 2: Managing Organisational Processes ... 6

Advanced Diploma of Correctional Management ... 6

Advanced Presentation Skills ... 7

Alcohol and Other Drugs ... 7

Assessor Development & Validation Workshop ... 7

Australian Correctional Leadership Program ... 7

Basic Life Support- First Aid Course ... 8

Bullying and Harassment. ... 8

Business Writing Skills ... 8

Career Development Program 2 (CDP2) ... 8

Case Management (CC) ... 9

Case Manager (COS) ... 9

Cats.i ... 9

Certificate Ill in Correctional Practice (11 weeks) ... 9

Certificate IV in Business Administration ... 10

Certificate IV in Correctional Practice (8 week program for probation and parole officers) ... 10

Certificate IV in Correctional Practice (Recognition based) ... 10

Chemical Agents Aerosol Operators Course ... 11

Chemical Agents Operators Course ... 11

Child Protection - Identifying Risk of Harm ... 11

Computer Software Training ... 11

Community Service Orders ... 12

Corporate Systems Training ... 12

Cultural Inclusiveness ... 13

Diploma of Correctional Administration ... 13

Disability Awareness ... 13

DOC US Online Library Training ... 14

Executive Leadership Program ... 14

First Aid (NSW WorkCover Accredited) ... 14

First Aid Re-accreditation Course (NSW WorkCover Accredited) ... 14

First Aid- Self Directed Learning Module (NSW WorkCover Accredited) ... 15

Frontline Management- Certificate IV in Business ... 15

Group Work Facilitation ... 15

High Security Escorts Course ... 15

Intensive Case Management Program ... 16

Integrated Induction Program ... 16

Intelligence Officers Course ... 16

International Programs ... 16

Job Application and Interview Skills ... 17

LSI-R (Level of Service Inventory- Revised) ... 17

Managing Female Offenders ... 17

Managing Sex Offenders in the Community ... 17

Managing Young Adult Offenders ... 17

Mental Health First Aid ... 18

Merit Selection Training ... 18

Merit Selection Refresher Workshop ... 18

Motivational Interactions ... 18

OHS Risk Management ... 19

OHS Consultation ... 19

OHS Site Inspection ... 19

On Site Risk Management ... 19

Parole Training ... 20

Processing Legal Orders and Discharge Procedures ... 20

Professional Development Grants ... 20

Quality Service ... 20

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Risk Intervention Teams ... 20

Safe Custody ... 21

Safe Manual Handling Practices ... 21

Security Awareness (2 Days) ... 21

Security Awareness (1 Day- Contractors Course) ... 21

Security & Emergency Procedures Training Course ... 21

Springboard ... 22

Spokeswomen ... 22

Strategies for Dealing with Conflict... ... 22

Strategies for Stress Management ... 22

Suicide Awareness and Immediate Intervention ... 23

Supervisor Development Program ... 23

Winning Teams ... 23

Women into Leadership ... 23

Workplace Assessment and Validation ... 23

Workplace Planning ... 24

Workplace Training ... 24

Working with Domestic Violence Offenders ... 24

Brush Farm Corrective Services Academy- Contact Details ... 25

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Aboriginal Cultural Awareness

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Research has consistently shown that indigenous Australians are the most incarcerated people in the world. The Royal Commission into Aboriginal deaths in custody highlighted the need for changes to the Australian criminal justice system to address this situation. This program will provide you with many important personal insights. You will receive a

contemporary understanding of the cultural, health, welfare and communication issues faced by indigenous people. The program leads to the attainment of the untt of competency: CSCOFM005A- Protect the safety and welfare of Aboriginal and Torres Strait Islander offenders from the Certificate IV in Correctional Practice.

Course duration: 1 day Target group: All Staff

Training unit: Custodial Training Unit

Action Management Program

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Whether you are new to management or have been leading a team for years, this is your opportunity to broaden your management skills. The program is open to all middle managers including substantive Senior Assistant Superintendents I Principals, Assistant Superintendents I Chiefs, Unit Leaders, District Managers (Level 3) and non-custodial middle managers (Clerk Grade 7/8). The focus will be on practical applications of management skills, consolidation of vocational skills and the extension of leadership qualities. A wide range of activities will be undertaken which will include two

workshops, self-directed learning, work shadowing and participation in a 6-month Learning Contract. Successful completion of all elements of the program will provide attainment of 4 units from the Diploma of Correctional Administration.

Participants who wish to gain the full Diploma of Correctional Administration need also to complete Action Management Program Part 2: Managing Organisational Processes (see below).

Course duration: 3 days plus 4 days (separated by approximately six weeks)

Target group: All middle managers including substantive Senior Assistant Superintendents (Principals), Assistant Superintendents (Chiefs), Unit Leaders, District Managers (Leve13) and non-custodial middle managers (Clerk Grade 718) Training unit: Professional Development Unit

Action Management Program - Part 2:

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Managing Organisational Processes

This program is an opportunity for staff who have already successfully completed the Action Management Program to continue further with their management training and be awarded the Diploma of Correctional Administration.

Part 2 of the Action Management Program focuses on managing organisational processes in such areas as: change management, customer requirements; resource allocation and usage; and representing and promoting the organisation.

Course duration: 3 days plus 2 days (separated by approximately six weeks)

Target group: All middle managers including substantive Senior Assistant Superintendents (Principals), Assistant Superintendents (Chiefs}, Unit Leaders, District Managers (Level3} and non-custodial middle managers (Clerk Grade 7/8) Training Unit: Professional Development Unit

Pre-requisite: Participants should already have successfully completed the Action Management Program.

Advanced Diploma of Correctional Management

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The Advanced Diploma of Correctional Management is the highest qualification available in the Australian corrections industry. Candidates for the Advanced Diploma will have reached a senior level in their area with sound skills in analysis, design, planning, execution and evaluation across a range of technical and/or management functions.

The Advanced Diploma of Correctional Administration is available by recognition and through the Australian Correctional Leadership Program.

Course duration: Variable

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Target group: Must already have the Diploma of Correctional Administration; and be Clerk Grade 11112 equivalent or above. All participants should be currently engaged in substantial management activities to be eligible for the program.

(Those seeking recognition must a/so meet the target group criteria) Training unit: Professional Development Unit

Advanced Presentation Skills

Research has shown that people list public speaking among their greatest fears- some even rate it higher than the fear of dying. For those who are familiar with public speaking but want to refine their skills or learn some new techniques this course will build your confidence and enhance your personal presentation style. It contains a mix of practical information, structured feedback and opportunities to put the theory into practice.

Course duration: 1 day

Target group: All staff familiar with the basics of public speaking and wish to further refine their skills Training Unit: Professional Development Unit

Alcohol and Other Drugs

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The cost to the community of alcohol and other drug abuse is very high and a strong link can be made to offending behaviour. If you work with offenders who have drug, alcohol or gambling issues you need specialist skills and the knowledge to understand and effectively manage them. Important topics covered in this introductory level course include:

background to alcohol and other drugs, effects and impacts of drugs, the harm minimisation model and information on Alcohol and Other Drugs Programs within the Department.

After the training and successful completion of the workplace assessment you will receive a statement of attainment in CHCAOD2B - Orientation to the alcohol and other drugs sector and CHCAOD4A- Support people with alcohol and drug issues, from the Certificate IV in Community Services Work. (Please note you will need a current First Aid Certificate to complete all the assessment requirements, although not to attend the course).

Course duration: 2 days

Target group: Probation and Parole Officers, Offender Services and Programs staff, Psychologists and Correctional Officers

Training unit: Offender Programs Training Unit

Assessor Development & Validation Workshop

The Department's network of workplace assessors is one of our key staff development tools. If you are already an assessor this workshop is designed to support your professional development by updating your knowledge of assessment policies and practices, and by enhancing the skills and attitudes required to participate in a quality assessment process.

We also provide assessors with an opportunity to build networks with other Departmental assessors, problem-solve and gain awareness of relevant resources.

Course duration: 1 day

Target group: Assessors who are actively assessing Training unit: e-Learning Unit

Australian Correctional Leadership Program

At the Pacific Regional Heads of Prisons Conference 2005 in Brisbane, it was agreed that there was a heightened need for national collaboration, particularly with regard to learning and development for correctional staff. One of the strategies proposed was a national leadership program designed for the development and networking of correctional executives.

Program Aims

The program provides an opportunity for participants across the Asia-Pacific Region to:

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Broaden their understanding of national issues in corrections Enhance leadership capacities

Collaborate and network at a national level Develop strategic thinking and analytical skills

The Advanced Diploma of Correctional Administration will be awarded upon completion of all assessment requirements (including completion of work-based assignments).

Course duration: 5 days, plus Practicum (placement)

Target group: General Managers, District Managers Level1, Clerk Grade 11112 or equivalent, or above. All parlicipants should be currently engaged in substantial management activities to be eligible for the program

Training unit: Professional Development Unit Date: 301h July- 3•d August 2007

Basic Life Support · First Aid Course

This course provides basic life saving knowledge including Cardiopulmonary Resuscitation (CPR), Expired Air

Resuscitation (EAR) and wound management. Also included in this course is the care of the unconscious patient and the choking victim -these are core skills all staff should possess. The Basic Life Support course is conducted over a 6.5 hour period. Upon completion the participant will be certified for three years. Note: This is not a WorkCover accredited course and is only recognised within the Department of Corrective Services.

Course duration: 1 day

Target group: Staff not requiring full First Aid Cerlificate Training unit: Staff Health Services Unit

Bullying and Harassment

Employees have a right to work in an environment free from bullying and have a responsibility to treat each other in a way that will not cause distress. Supervisors and managers are responsible for providing a workplace that is free from harassment. Harassment includes behaviour that is not wanted and humiliates, intimidates or offends others. Bullying is aggressive behaviour intended to physically or psychologically hurt another person.

Course duration: 1 day Target group: All Staff Training unit: e-Learning Unit

Business Writing Skills

To support the Department's Business Writing Style Guide, we are offering workshops to help staff improve and refine their business writing skills. The Style Guide is effectively a stand-alone reference manual which also contains exercises that can be undertaken by individuals or groups. Modes of writing covered include: business and funding submissions, emails, draft ministerials, memos and various other reports. A number of workshops are scheduled at the Academy throughout the year. Copies of the Business Writing Style Guide have been distributed across the organisation and are also available via the intranet at the Academy site.

Course duration: 1 day workshop

Target group: Staff who require assistance with formal business writing Training unit: e-Learning Unit

Career Development Program 2 (CDP2)

The aim of the CDP2 is to assist the Department with succession planning, and equip staff with the necessary

competencies and experience to assume important leadership positions within the organisation now and into the future.

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Applications for participation in the program are called for annually, with 54 staff members selected. To be eligible you must be a permanent employee, either full or part time and be substantively appointed as a senior correctional officer, Clerk Grade 5/6, or above

Course duration: 18 months Target group: As above

Training unit: Professional Development Unit

Case Management (CC)

This course assists staff in updating and maintaining knowledge on the latest practices undertaken within Case

Management. It will provide the skills and knowledge necessary to apply the principles of Case Management within the Correctional environment. Topics covered include the completion of relevant case plans, management plans and reports, the process of Case Management from reception and induction, the classification process, and the roles and

responsibilities of the Case Management Team.

Course duration: 2 days

Target group: All Staff working in a correctional centre Training unit: Custodial Training Unit

Case Manager (COS)

If you are working as a case manager in Community Offender Services, this course will help you undertake your new role more effectively. You will learn about relevant legislation governing you work and develop skills in case management such as interviewing offenders, using OIMS and LSI-R, and preparing and implementing case plans.

Course duration: 5 days

Target group: Those who may be employed on a temporary basis as Case Managers in COS who undertake many of the duties of a Probation and Parole Officer, with the emphasis being on the case management of offenders

Training unit: Offender Programs Training Unit

Cats.i

The Customer Assistance Tracking Scheme (DCS Cats.i) is the complaints management system. The system allows minor misconduct and complaints to be recorded immediately they are received to ensure they can be tracked (and not lost), and given immediate attention.

It is used to record, manage and report on complaints against officers of the Department, non-Departmental employees such as Corrections Health personnel, Teachers, Contractors, Religious Workers and local management issues.

Course duration: Y, day

Target group: Clerk Grade 9/10 equivalent and above who have managerial responsibility for staff Training unit: e-Learning Unit

Certificate Ill in Correctional Practice (11 weeks)

This course is designed as an entry level requirement for all Custodial Staff prior to taking up placement in a Correctional Centre. It ensures participants are equipped with the knowledge and skills necessary to effectively manage offenders.

Sessions covered include various aspects of correctional centre administration, relevant legislation, security, operational and emergency procedures, weapons handling, OH&S practices, and offender management. To complete this

qualification, trainees must complete further practical on-the-job assessment tasks in the Correctional environment prior to receiving their Certificate Ill.

Note: This is an entry level course for new Correctional Officers only. Existing Correctional Officers and other

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DCS staff should refer to the criteria for the higher level qualifications offered by the Academy.

The first two weeks of this program includes the Integrated Induction Course where entry level staff from different

disciplines such as Offender Services and Programs, Probation and Parole and Administration receive common training in areas such as roles and responsibilities, departmental structure, legislation and ethical and security issues.

Course duration: 11 weeks

Training unit: Custodial Training Unit

Enquiries should be made through the Custodial Recruitment Branch, NSW Department of Corrective Services

Certificate IV in Business Administration

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In recognition of the driving force that Clerical and Administrative stall are within our organisation, this course has been specifically added to provide a relevant learning pathway just for you!

Certificate IV in Business Administration is offered in a self-paced, distance education format. Orientation

workshops and ongoing support will be provided by Brush Farm training stall. Various core and elective subjects are available. Modules include: monitoring a safe workplace, establishing business networks, promoting innovation & change, developing work priorities, designing customer service strategies, and more. Some competencies in the Certificate can be attained through face to face courses offered by Workplace Learning & Development and other Units of the Academy. You may find that much of the Certificate is achievable through recognition of prior learning.

The Certificate is open to all members of the Department, however priority will be given to current clerical and administrative stall. Participants have twelve months to complete the course.

Note: Approximately $300 will be passed on to cost centres for participant materials.

Course Duration: 1-day orientation with 12 months to complete the Certificate

Target group: All staff with an emphasis on Clerical and Administration staff from Clerical Officer Grade 314 and upwards or staff who already hold a Certificate Ill in Certificate Business {Administration)

Training Unit: a-Learning Unit

Certificate IV in Correctional Practice

(8 week program for probation and parole officers)

The Certificate IV in Correctional Practice is the entry-level qualification for Probation and Parole Officers. It commences with an 8-week initial training program at the Academy, followed by 10 months of on the job training and some additional training courses in specialist areas. The aim of the course is to equip newly recruited Probation and Parole Officers with the skills and knowledge to be effective in their new role. The course covers interview skills, report writing, case

management, legislation and particular skills to deal with different offender groups.

Note: This is an entry level course for new Probation & Parole Officers only. The first two weeks of this program includes the Integrated Induction Course where entry level staff from different disciplines such as Offender Services and Programs, Probation and Parole and Administration receive common training in areas such as roles and responsibilities, departmental structure, legislation and ethical and security issues.

Course duration: 8 weeks

Training unit: Offender Programs Training Unit

Enquiries should be made through the Human Resources Corporate Recruitment Unit, NSW Department of Corrective Services

Certificate IV in Correctional Practice (Recognition based)

This course is designed for Custodial Stall that have carried out the duties of Senior Correctional Officer or equivalent for extended periods. It is envisaged that Correctional Officers who carry out the associated duties of a Senior Correctional Officer would be able to achieve most or all of the units of competency for this qualification. Recognition is the

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acknowledgement of the competencies and prior learning that they possess. Course participants need to collect evidence and submit a portfolio to an accredited assessor nominated by the Academy.

Note: Workshops are conducted at the Correctional Centre upon request.

Course duration: 1.5 hours

Target group: All staff with appropriate knowledge, skills and experience Training unit: Custodial Training Unit

Chemical Agents Aerosol Operators Course

A certification course which provides operator authority for chemical agents aerosols used by the department. The scheduling of this course is dictated by operational requirements and is usually determined by the individual requirements of respective locations and the placement of aerosols as a control measure.

Where placement of aerosols at a particular area has been stipulated by senior management a request should then be made to have staff in that area certified.

This certification is also a component of the Security & Emergency and Procedures Training Course.

Course duration: 4 hours

Target Group: Court Escort Security staff and other specialised operational areas Training unit: Specialised Training Unit

Chemical Agents Operators Course

A certification course which provides operator authority for all chemical agents used by the department. The Specialised Training Unit maintains records of currently certified operators within the state. The unit holds the responsibility for ensuring that sufficient numbers of operators are maintained at all maximum and medium security institutions and courses are scheduled on that basis. Certification remains current for five years. Centres are notified when a course is scheduled and their operator certifications have expired. Respective General Managers are expected to nominate suitable candidates for the course.

Course duration: 2 days

Target group: Staff from Security & Investigations and Immediate Action Teams as nominated by their General Manager Training unit: Specialised Training Unit

Child Protection - Identifying Risk of Harm

All Departmental employees play a role in ensuring children and young people are safe from all forms of harm. This workshop is aimed at staff who may come into contact with children in the course of their work but whose primary role does not include delivery of services to children. Participants will learn to recognise the indicators that a child may be at risk of harm and to report the risk of harm to the Department of Community Services. Staff may become concerned about children during visits or in the course of case managing offenders.

Course duration: 2.5 hrs

Target group: Operational staff who have contact with children as part of their day to day duties Training Unit: e-Learning Unit

Computer Software Training

The e-Learning Unit offers training in Microsoft Office applications at an introductory and intermediate level. These include Microsoft Word, Excel, and PowerPoint. We also offer a course to introduce learners to personal computers and Windows.

Most of our software application courses are delivered over 2 days.

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Staff should contact their manager, regional training coordinator and/or WLDU to indicate their training needs.

Managers please note: Training courses can be tailored to meet the needs of a particular work location or area (e.g. a workshop could incorporate elements of software application training, email usage, internet searching and an aspect of OIMS). Depending on training facilities, courses can also be delivered in the workplace for up to 10 people at once (using laptops).

Course duration: 1-2 days Target group: All Staff Training unit: e-Learning Unit

Community Service Orders

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Community Service Orders are administered by every Probation and Parole Office in NSW. This 5-day course will help you understand the legislative requirements of orders, undertake work site inspections and manage the program using OIMS. After training and successful completion of the work based assessment you will achieve a Statement of Attainment in CSCOFM015A-Supervise community work programs, from the Certificate IV in Correctional Practice.

Course duration: 5 days

Target group: Probation & Parole Officers and Administrative assistants involved in the administration of Community Service Orders in COS locations, Unit leaders, District Managers and staff from the Offender Compliance Monitoring Unit Training unit: Offender Programs Training Unit

Corporate Systems Training

There is quite a variety of corporate systems within the Department. The two main corporate systems are Offender Integrated Information System (OIMS) and the Business Information System (BIMS).

The OIMS governs booking of admissions, releases, schedules, movements, classification, property, legal orders, sentence administration, offences in custody, urinalysis, visits, electronic case management, e-case notes and Inmates trust accounts & payroll, with emphasis on data accuracy and instant information retrieval. The training topics for OIMS have been divided into small and manageable modules according to roles performed.

Course Course Code Duration

OJMS Introduction & Enquiries (Custodial) WDOIE 1 day

OMS Converting to OIMS (Custodial) WDOTO 2 hours

OIMS for New Recruits (Custodial) WDONR 1 day

OIMS Intake (Custodial) WOOl 4 hours

DIMS Offences in Custody (Misconducts) (Custodial &

WDOOC 2 hours

General Manager's PA)

OIMS Visits (Custodial) wov 1 day

OIMS Property (Custodial) WDOP 2 days

OIMS Urinalysis (Custodial) WDOU 1 day

OIMS e-LSIR (Risk of Re-offending Assessment) (All) WDOLSIR 1 hour OIMS e-Case Planning (OS&P) WDMSECP :h day

OIMS e-Case Notes (Custodial) WDOE X day

OIMS e-case Management (Custodial) WDOCMC %Day

OIMS for COS Clerical Officers (COS Clerical) WDOPCS 3 days OIMS for P&P Primary training (P&P New Recruits) WDOOPPPT 2 %days over 5

weeks OIMS for Case Managers (COS Case Managers) WDOPCM 1 day

OJMS- Sober Driver Program (COS) WDOSDP %day

Corrective Services Support Line (CSSL) (Area

WDCSSL %day

Managers)

OIMS -Train the Trainer WDOTT 5 days

BIMS is designed for staff with HR, administration, financial, requisitioning and purchasing roles, and enables these staff to access the applications required to perform their role within the Department.

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Course . Course .Code Duration . ·

Introduction to SIMS and Mentor (Administration) WDBM 4 hours Introduction to SIMS and Mentor for HR (HR

WDBMHR 4 hours

Administration)

~he Foundations of HR Processing within DCS

Administration) WDFHRP 2 days

Introduction to SIMS and Mentor for Purchasing and Requisitioning Officers (Purchasing Officers) j_Administratio.n)

WDBMRP 1 day

Using BIMS to Create, Modify and Delete APL's WDBAPL 1 day Using BIMS to Administer Minor and Major Capital

WDBMMCW 2 days

Works Projects within DCS (Administration)

Course duration: various depending on modules

Target group: Clerical officers performing these roles who require introduction to BIMS and familiarity with screens required for everyday tasks plus other staff who require an introduction to BIMS

Training unit: e-Learmng Unit

Cultural Inclusiveness

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Naturally, the correctional environment tends to be as multi-cultural as Australian society itself. This course explores cultural issues from a perspective that recognises diversity and promotes inclusiveness. You will learn how to devise and adopt strategies for your workplace which foster good working relationships, positive communication and informed case management.

The course covers PSPGOV308B- Work effectively with diversity, which is a core unit of competency from Certificate Ill in Government. You will be able to attain this competency by submitting the workplace assignments.

Course duration: 2 days Target group: All staff Training unit: e-Learning Unit

Diploma of Correctional Administration

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If you want to explore what it means to be a manager in a corrective services context this is an essential starting point.

There are two ways to participate in the Diploma of Correctional Administration. They are a) face-to-face via the Action Management Program (see separate course description for details) or b) via recognition. In the recognition mode you will be required to attend a 1 day introductory workshop and be asked to compile a portfolio of work-based samples relating to the correctional environment.

Courses duration: Variable up to 1 year

Target group: All middle managers including substantive Senior Assistant Superintendents I Principals, Assistant Superintendents I Chiefs, Unit Leaders, District Managers (Level3) and non-custodial middle managers (Clerk Grade 718) Training unit: Professional Development Unit

Disability Awareness

For the first part of the training day you may be blind, you may have trouble hearing, or you may experience some sort of intellectual impairment. This one day workshop uses simulations and activities to give you a taste of what it may be like to for people with a disability to negotiate government systems and social situations. The program will encourage you to explore your current attitudes and perceptions and to reflect on how these may impact on your ability to respond appropriately to inmates and community-based offenders with disabilities.

Course duration: 1 day Target group: All staff Training unit: e-Learning Unit

Learning Guide 2007

DOCI:Is---- - - - · · - - - --- ---·---· ---·---

LIBRARY &

INFO~MAl'ION

S!RVICI!! 13

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DOCLIS Online Library Training

Have you every wondered how to access the information you need to do your work better, or help with your studies? Is the internet not enough for you? Maybe you never have the chance to visit the "real" library as much as you'd like to. The DOCLIS Online Library Training course can help by providing you with the skills and knowledge that will enable you to access the world of information available in the online books, journals and databases available through the DCS Library Service (DOCLIS). Some of the topics covered indude: how to use the online catalogue, how to order items from the library, how to search the online databases and how to read your favourite journals on your desktop.

Course duration: 1 day Target group: All staff Training unit: DOCLIS

Executive Leadership Program

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The Executive Leadership Program is designed to help senior managers think -learn -lead and link. This program will encourage you to reflect on what it means to be a leader in this organisation. It will support your understanding of applied management strategies within the correctional context. There are several components to the program that will provide you with the opportunity to explore personal characteristics, work in teams, develop relevant workplace knowledge and skills, network with colleagues from outside your discipline area, foster communication and develop your decision making skills, all which are focused on enhancing your personal leadership qualities.

Participants who successfully complete the Executive Leadership Program will be awarded the Diploma in Correctional Administration.

Course duration: 10 days (Phase 1:4 days, Phase 2: 5 days, Phase 3: 1 day)

Target group: Deputy Superintendent (Manager of Security), or above, District Manager or above, Clerk Grade 9/10 or above. All participants should be currently engaged in substantial management activities to be eligible for the program Training unit: Professional Development Unit

First Aid (NSW WorkCover Accredited)

This course was designed for employees of the Department of Corrective Services and is industry specific. The program builds on basic first aid principles and encompasses the content of first aid courses that are available to the general public through StJohn, Red Cross and other providers, as well as additional information necessary for Departmental staff. This course is WorkCover accredited, recognised throughout Australia and certified for 3 years.

Course duration: 3 days

Target group: All staff requiring a first aid qualification Training unit: Staff Health Services Unit

First Aid Re-accreditation Course (NSW WorkCover Accredited)

This course is for those who have a current First Aid Certificate that is due for renewal. In order to qualify for the First Aid Reaccreditation Course you must attend the course prior to the expiry of your current First Aid Certificate and provide the trainer with a copy of your current certificate. Should your current certificate expire prior to attending a reaccreditation course you will be required to attend a full three day First Aid Course. The course is conducted over 1 day, course material will be sent to the applicant prior to attending training. During the course you will be given 5 hours face to face training with updates and 3 hours of assessments. Successful applicants will be NSW WorkCover accredited and certified for three years.

Course duration: 1 day

Target group: Staff with a current First Aid Certificate which is due for renewal Training unit: Staff Health Services Unit

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First Aid - Self Directed Learning Module (NSW WorkCover Accredited) This course has been designed to allow participants to complete the Course in First Aid utilising a mixture of both face-to- face delivery and self-directed learning. The face-to-face component is generally delivered in two sessions consisting of an initial introduction (4 hours) and training/assessment (8 hours). After undertaking the introductory session, participants are provided with the Self-Directed Learning Module. As this module is part of the required assessment for the course it must be completed and returned to the trainer prior to undertaking the final face-to-face component. Upon successful

completion, participants receive a First Aid Certificate which is valid for a period of three years.

Course duration: 12 hours face-to-face (plus self-directed learning component) Target group: All staff requiring a first aid qualification

Training Unit: Staff Health Services Unit

Frontline Management - Certificate IV in Business

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The Frontline Management Program is a way of developing basic management and leadership skills through the assessment of actual skills in the workplace. It is designed to recognise and improve participants' existing skills as supervisors, team leaders or line managers. Frontline Management is a learning opportunity for participants to develop and manage their own performance and that of others. Participants will initially attend a two-day introductory workshop where they will be provided with information about the program, distance learning and the recognition process. They will also have the opportunity to commence work on some of the units of competency. It is envisaged that participants will be assigned an assessor who will guide and monitor their progress toward attaining the Certificate IV in Business (Frontline Management). Throughout the year, participants will have the option of attending face-to-face tutorial days designed to assist them finalise further units of competency.

Course duration: 2-day initial workshop. Course duration is variable depending on the study program undertaken. A maximum of 48 weeks will be allowed for completion of Frontline Management.

Target group: Senior Correctional Officers, Team Leaders, Overseers and others in frontline supervisory roles (Clerk Grade 3/4 and above)

Training unit: Professional Development Unit

Group Work Facilitation

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Running groups is at the cutting edge of current offender management practices and increasingly, group work is being used to support traditional one-on-one case management. If you are required to conduct group work with offenders as part of your role, this program will assist you to discover the best ways to organise this process. You will learn about group dynamics, group work techniques, and how to plan and assess training sessions. Upon successful completion of all assessment tasks you will be awarded a statement of attainment in the unit of competency Plan and conduct group activities, which forms part of Certificate IV in Community Services Work.

Course duration: 4 days

Target group: Probatton & Parole Officers, Offender Services and Programs staff, Psychologists and Correctional Officers Training unit: Offender Programs Training Unit

High Security Escorts Course

An advanced course where participants will ideally have had some experience in escorting and or security unit functions.

The course covers planning aspects of high security escorts including, threat assessment, route survey and advance survey. Tactical aspects of the course include close personal protection procedures, vehicle-debussing drills, vehicle convoy drills and advanced weapon training.

The course is scheduled according to operational requirements. This course is highly recommended for staff involved in the escort of high security or witness protection inmates.

Course duration: 5 days

Target group: All staff with appropriate experience

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Training unit: Specialised Training Unit

Intensive Case Management Program

The course is for officers working in specialised areas i.e. Segregation Unit. The course covers sessions on restraints, tactical communication and defensive tactics.

Course duration: 2 days

Target Group: Staff working in specialised operational areas Training Unit: Specialised Training Unit

Integrated Induction Program

The Integrated Induction is an important initiative of the Department of Corrective Services to ensure that all staff are able to work within the correctional context. It is essential that all permanent employees and those employed long-term (including temporary and casual employees) attend.

Although many new staff are already qualified or experienced when they join the department, the context of work within the correctional system is quite specific. All workers, irrespective of their role, need to understand the particular

environment and its impact on professional practice. The integrated induction program enables staff to learn about how they all contribute to the 'big picture' and how the various roles are interdependent.

The program is dynamic, interactive and participatory. Activities are structured to model and develop teamwork and to promote communication and collaboration. At the end of the training, Custodial and Community Offender Services staff will continue with their primary training, while other staff will commence duties at their work locations.

Course duration: up to 2 weeks {depending on classification) Target group: Mandatory for all new staff

Training Unit: e-Leaming Unit

Intelligence Officers Course

This course deals with the history of intelligence, relevant legislation that governs the Intelligence Officers work role, the intelligence process and the role of intelligence in the Correctional environment.

Note: Participants must have a workplace requirement for attending the course which is determined by the Superintendent of Corrections Intelligence Group.

Course Duration: 5 days

Target group: Staff involved in correctional centre intelligence gathering on offenders and P&P staff working at P&P offices where the managers identify a need for intelligence gathering on clients.

Training Unit: Custodial Training Unit

International Programs

The International Programs area facilitates customised training and residential hosting programs for overseas groups and individual delegates. Offshore training and consultancy services are also provided. Training activities can be specifically tailored for the cultural and professional development needs of international participants. Depending on the nature of the program, students may achieve any of the competencies or qualifications that the Academy offers. Links with various Universities provide students with the option of gaining units of credit in certain Masters and Undergraduate Degrees.

Through International Programs, Brush Farm Corrective Services Academy is committed to establishing good working relationships with overseas jurisdictions. We are eager to share knowledge and technical expertise with other nations and in turn to learn what we can from the experience of other organisations. Enquiries are welcomed from departments and agencies who may wish to partner with us in our aim to provide cutting edge vocational training in offender management

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and correctional administration

Contact: Manager International Programs Unit

Job Application and Interview Skills

Applying for a new role can be a complex undertaking and in order to maximise your chances of success you owe it to yourself to be prepared. This course develops a range of skills associated with applying for positions within the NSW Public Service. We will examine your key personal strengths and weaknesses, assess the components of a job application and covering letter, teach you to understand and address selection criteria and expose you to the dynamics of the

interview process. Priority will be given to officers who have recently been displaced or whose position is being re-graded.

Course duration: 1-day workshop

Target group: All staff wishing to further develop their kills in applying for positions within the NSW Public Service Training unit: Professional Development Unit

LSI-R (Level of Service Inventory- Revised)

The LSI-R is the risk I needs assessment tools used by the Department of Corrective Services in NSW. Participants will learn how to use the LSI-R, the theory underlying the tool's design and how to apply the results in developing a case plan.

Course duration: 2 days

Target group: Probation and Parole Officers and Case Managers in COS, OS&P staff, Psychologists.

Training unit: Offender Programs Training Unit

Managing Female Offenders

Female offenders have been identified within the department as having specific needs and issues. As such this course focuses on providing you with the skills and knowledge required to effectively manage female offenders within the Correctional environment. Topics include socialisation, understanding the effects of abuse and domestic violence, drug and alcohol issues, cross gender supervision, mothers and children and other female specific programs.

Course duration: 2 days

Target group: All correctional staff working with female offenders Training unit: Custodial Training Unit

Managing Sex Offenders in the Community

If you are a probation and parole officer who is responsible for managing offenders in the community who have committed sexual offences against children or adults, this course will provide you with some valuable insights into their thinking and behaviour. The program is designed to help you gain an understanding of the issues involved in sexual offending and to assist you to make informed decisions in relation to sex offenders.

Course duration: 3 days

Target group: Probation & Parole Officers Training unit: Offender Programs Tratning Unit

Managing Young Adult Offenders

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Inmates who we define as young adult offenders represent approximately 30 percent of the correctional centre population.

They have the highest incidence of self-harm, are more likely tore-offend and are responsible for 43 percent of all

offences committed in custody. If you work with young adult offenders in the correctional environment you need knowledge of the typical profile and special needs of this high-risk group. This program will provide you with the wide range of skills

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and attitudes that you need to confidently manage and support positive behavioural change.

After successfully completing the classroom component and workplace activities, you will receive a statement of

attainment for 3 units of competency from the Certificate IV in Correctional Practice: CSCOFM013A -Implement planned approach to offender management, CSCOFM011 A - Promote cooperative behaviour and CSCOFM006A - Protect the safety and welfare of young adult offenders.

Course duration: 3 days

Target group: Probation & Parole Officers, Correctional Officers, Psychologists and Offender Services & Programs staff Training unit: Offender Programs Training Unit

Mental Health First Aid

Mental Health First Aid is the help provided to a person developing a mental health problem or in a mental health crisis.

The first aid is given until the appropriate professional treatment is received or until the crisis resolves. The aims of MHFA are to: preserve life where a person may be a danger to themselves or others; provide help to prevent the mental health problem developing into a more serious state; promote recovery of good mental health; and provide comfort to a person suffering a mental illness. The course content can be applied by staff in managing offenders both in custodial and community settings and also in working with colleagues. MHFA is not a course specific to BFCSA as it is delivered in a variety of settings and contexts throughout Australia and Internationally. This course replaces the Managing Inmates with Mental Health Issues course previously offered by BFCSA.

Course duration: 2 days Target group: All staff

Training Unit: Offender Programs Training Unit

Merit Selection Training

A recruitment process, which has integrity and is ethically sound, is essential for the continuing renewal and development of the Department's human resources. This program will enable you to participate effectively as a convenor or member of a selection committee and apply merit-based principles. We will focus on providing the necessary knowledge and skills in applying the Department's merit based recruitment and selection policy and procedures in accordance with public sector guidelines.

Course duration: 2 days

Target group: All staff who will be convening or being a part of recruitment selection panel Training Unit: Professional Development Unit

Merit Selection Refresher Workshop

The reputation of our quality workforce depends on recruitment and selection practices that maintain the highest standards of ethics and efficiency. For this reason, Departmental policy requires convenors and selection panel members to update their knowledge of contemporary selection techniques, tools and procedures every three years.

This one-day workshop is designed to meet the need for ongoing training in recruitment and selection. It is open to all staff who have previously completed a recruitment and selection procedures course plus convenor training approximately three or more years ago.

Course duration: 1 day

Target group: All staff who have current status as convenors & panel members and wish to refresh their accreditation Training Unit: Professional Development Unit

Motivational Interactions

If you work with offenders on a daily basis in a correctional centre or in the community and are looking for ways to motivate

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an offender to change his or her behaviour, then this is the course for you. Using the cycle of change model, participants will learn to use 'change talk' and other motivational techniques.

Course duration: 3 days

Target group: Probation & Parole Officers, Psychologists, Correctional Officers and Offender Services & Program staff Training unit: Offender Programs Training Unit

OHS Risk Management

Although accidents will inevitably occur in the workplace we have a duty to try to eliminate all conditions which could result in injury or health problems for our employees. If you have supervisory or management responsibilities this program is designed to familiarise you with the principles of risk management which forms an integral part of an effective OHS management system.

Course duration: 1 day

Target Group: All Staff who have OHS responsibilities Training unit: Staff Health Services Unit

OHS Consultation

About 2, 700 Australians die and 65,000 are injured in workplace accidents each year. If you want to play a part in an effective occupational health and safety (OHS) management system in your workplace this program is an essential first step. It is designed for OHS committee members and OHS representatives and will enable you to apply the principles of workplace OHS consultation, which is an integral part of an effective OHS management system.

Course duration: 4 days

Target group: New OHS Committee members & managers wishing to update their understanding of current OHS practices

Training unit: Staff Health Services Unit

OHS Site Inspection

If you have responsibility for the implementation of Community Service Orders (CSO's), or work in a periodic detention centre (PDC), Occupational Health and Safety Site Inspection has been developed to meet your specific needs. The program provides you with the knowledge and skills necessary to apply the principles of risk management in community service work.

Course duration: 1 day

Target group: COS and PDC staff involved in conducting risk assessments with agency groups Training unit: Staff Health Services Unit

On Site Risk Management

It is recognised that a short delay may occur between the onset of critical incidents and deployment of specialised assistance to resolve such incidents. This course is intended to equip the participants with the skills and knowledge required to initiate appropriate response and containment measures in the event of a critical incident. This provides a capability on site, to isolate and contain any critical incident at least until the arrival of specialist assistance.

The course deals extensively with the initial management of hostage situations and other critical incidents.

The course is advertised in the bulletin. General Managers should nominate suitable personnel to undergo training.

Course duration: 6 days

Target Group: Correctional and Probation & Parole staff working in supervisory and middle management levels.

Training unit: Specialised Training Unit

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Parole Training

Are you a Probation and Parole officer currently working in the community who is moving to a correctional centre environment? Understanding the special dynamics of this workplace will help you to adapt to your new role. Parole training is designed for you. It will familiarise you with the preparation of pre-release reports, the classification system, case management and other administrative systems relevant to working in parole units. This course is now incorporated as part of Probation and Parole Primary Training.

Course duration: 5 days

Target group: Probation & Parole Officers Training unit: Offender Programs Training Unit

Processing Legal Orders and Discharge Procedures

Provides staff with the necessary knowledge and skills to identify and manage various legal forms that are used within court and Correctional centre locations. Sessions covered include bail procedures, offender release procedures, warrants and other legal detainers and legislative and procedural issues.

Course Duration: 2 days

Target group: All Correctional Staff involved in offender bails, warrants and release procedures Training Unit: Custodial Training Unit

Professional Development Grants

The Professional Development Grants program is a departmental initiative to support the ongoing learning and

development needs of staff. Fifteen Grants of up to $3000 are available each calendar year to assist staff with professional development costs.

If you plan to develop your knowledge and skills to the benefit of the Department, are a permanent employee and have not previously received financial assistance for professional development, you may consider applying for a grant to cover some or all of your costs.

Please contact the Project Support Officer in the Professional Development Unit for further information.

Quality Service

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This course focuses on internal and external customer service and the process of building functional relationships within our organisation. Participants will build upon their existing skills by learning a variety of techniques for identifying and delivering quality customer service. The program takes an action learning approach. By the end of the session participants will have developed action plans aimed at improving communication and service delivery in their work area. After

successfully completing this course and the associated assessment activities you will receive a Statement of Attainment in BSBCMN41 OA- Coordinate Implementation of Customer Service Strategies from Certificate IV in Business (Frontline Management).

Course Duration: 1 day (or customised to local needs}

Target group: All staff who deal with internal and or external customers.

Training Unit: Professional Development Unit

Risk Intervention Teams

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If you are required to participate in a RIT team at your correctional centre, then you should attend this course. You will learn about the RIT protocol and how to identify, assess and develop an individual management plan for inmates at risk of suicide and self-harm. After successfully completing this course and the associated assessment activities you will receive a Statement of Attainment in CSCOFM 004A- Protect the safety and welfare of vulnerable offenders and CSINTOOSA- Assess offender's risks and needs from Certificate IV in Correctional Practice.

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Course duration: 2 days

Target group: Correctional Officers, Offender Services and Programs, Psychologists and Probation & Parole Officers Training Unit: Offender Programs Training Unit

Safe Custody

This course is designed to specifically target staff involved in the induction of offenders to the custodial environment, namely Security and Intelligence staff. It will equip court staff with the knowledge and skills to effectively manage offenders in their environment. Topics include responding to emergencies and critical incidents, security issues, roles and responsibilities of the Custody Manager, drug & alcohol issues and the management of offenders who are suicidal or at risk.

Course duration: 3 days

Target group: Correctional staff working in court environments including centres with new reception facilities Training unit: Custodial Training Unit

Safe Manual Handling Practices

Does your work require you to lift, lower, push, pull, carry or otherwise move, hold or restrain something or someone? If it does, you need to undertake this training course. Too many people suffer from manual handing injuries. Attend this program and learn how to keep yourself safe.

Course duration: 4.5 hours Target group: Open to all staff

Training unit: Staff Health Services Unit

Security Awareness (2 Days)

Security Awareness training is designed to ensure that all Departmental staff and authorised visitors are trained in security related matters and are aware of their responsibilities to the department. Topics include Work roles, Legislation, Dynamic and Static Security, OH&S, Duty of Care, Guide to Conduct and Ethics and Offender Manipulation.

Course Duration: 2 days

Target group: All persons working within correctional environments Training Unit: Custodial Training Unit

Security Awareness (1 Day- Contractors Course)

The Security Awareness Training (1 day) is designed to ensure that all Contractors to the Department and associated authorised visitors are instructed in relevant security related matters and are aware of their responsibilities to the department. Topics include Legislation, Dynamic and Static Security, OH&S, Guide to Conduct and Ethics and Offender Manipulation.

Course Duration: 1 day

Target group: Contractors working within correctional facilities for extended periods of time Training Unit: Custodial Training Unit

Security & Emergency Procedures Training Course

This course entails instruction in a range of security & emergency procedures including many of those listed in the STU subjects list. At the end of the course successful participants will be certified in batons and chemical munitions aerosol operator. The skills obtained in this course will enable participants to respond to and manage a range of security situations within a correctional centre. Essentially the course equips officers with the skills and training of a security unit officer.

References

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