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Designing an FDV Hub


Academic year: 2023

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With the view that the primary role of the FDV Hub is to support women experiencing FDV, many of the conversations during. To be successful with the target groups, the FDV Hub must be 'owned' by its local community.


That there is local ownership of the FDV Hub in the community, creating a strong foundation for ongoing operations. The Adopt & Adapt' process was used which focused mostly on the Adapt/Plan phase of the model (see image above).

Figure 1: Innovation Unit’s Model for Scale
Figure 1: Innovation Unit’s Model for Scale

The Engagement Process

A session with Aboriginal people in Armadale to present the FDV Hub model and seek feedback on how this could work in Armadale. 30 participants 'walked' through the proposed draft at their own pace, asking questions and providing feedback.

The FDV Hubs Model

9 Dec 2021 Walkthrough A self-guided workshop to present and refine the two design hub models (see Appendix 2) emerging from the Adopt & Adapt workshop to local stakeholders and get further feedback on ambiguities. A scheduled meeting with local elders to present the model that emerged from the community engagement process and an opportunity to solicit feedback.

Fixed and Flexible

The FDV Hub Model was presented to a local group of nine Aboriginal women and feedback was sought on how this could work in Armadale.

The “fixed” components and the “flexible” components

What intervention should the hub fund directly and what should be close relationships or MOUs. As field expertise in the Western Australia Hub model grows, we suggest that the codification process could 'fix' more elements by default, such as the specific role of the advocate or recommended governance structures.

A FDV Hub model for Armadale

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A main space for women

A separate, off-site but connected men’s space

Outreach capability

Youth service delivery

Age (2016, WA/Armadale District comparison)

To provide a point of engagement for the delivery of services that help to intervene early before problematic behaviour, particularly among young men, becomes cemented. It should be noted that the youth service provision recommended - even if identified by the community as desirable - may not be feasible in a limited funding environment.

Lived experience involvement

Aunt S, Mia and Sas go to The Healing Centre, where she is welcomed by Jas, the worker who coordinates the lunches. Jas is the same age as Mia and she tells Mia about her twins as she leads her to the outdoor area. While Jas introduces Mia and Sas to the others, Aunty S chats with one of the workers about the men's groups the Hub runs.

Mia hears about the Healing Centre

Mia attends a Mums and Bubs

User journeys

Aunty S has a talk with Darren's mother and his uncle J about Sas and about Darren's behaviour. While working on a car together, the men resort to alcohol to escape their feelings. Eventually, Darren begins to see how he uses drinking as a response to trauma - a way to deal with the fear that he will be like his father.

Mia connects with a Hub

Mia befriends Jenna, who talks about how her partner beat her up and how things got worse when he had been drinking, but he gets help and things start to change.

Darren gets some help

Things are changing…

The lawyer provides some information about Hub services in Aruvi's first language and listens as Aruvi shares her story. Aruvi tells the Advocate that her partner beats her and that he does not allow her to go out. Aruvi tells the Advocate that she is scared for her safety and needs to know what to do in an emergency.

Aruvi hears about the Hub from her

She also tells the Advocate that Aruvi has little support in taking care of the children and that he has some financial worries. The friends she does have, she met through her partner - she fears what they would say if they knew she was talking to the Advocate. The Advocate shows Aruvi how to call 000 and tells her where the local shelters are.

Aruvi is referred to the CaLD Hub

After several home visits, her Child Health Nurse (CHN) is worried about the family's safety - she heard Aruvi's partner speaking abusively and demanding that she not leave the house. With Aruvi's permission, the CHN refers Aruvi to the CaLD Hub Advocate based at the local Migrant Support Service one day a week. The CaLD Advocate inquires about Aruvi's language skills, and after conducting a risk assessment with her manager, arranges to meet Aruvi at a library within walking distance of her home.

The Advocate helps Aruvi think about the documents and belongings she will need to bring with her and they think about how she can do it safely. The Advocate makes an appointment with the Specialist Housing Worker at the Healing Center and together they contact Centrelink to discuss crisis payments. The Advocate uses one of the Hub cars to bring Aruvi to the Healing Center for the appointment.

Aruvi gets help she can understand

Aruvi needs help understanding her rights in Australia, and the advocate calls a translator, who joins via speakerphone, while the advocate explains Aruvi's options. At the Healing Center, Aruvi learns that some of the other women organize a fortnightly morning tea, where people can bring in food if they want and make a cup of coffee/. One of the women learns that Aruvi is a skilled bookkeeper and offers her work in her manufacturing business saying she can work from home.

The Advocate refers Aruvi for Specialist

While there, she leaves her children with the Creche Worker, who gives her the space she needs to make important decisions. Aruvi starts connecting with some women at the tea over shared experiences and it becomes a regular part of her routine.

Aruvi builds her resilience

When Anita meets the Advocate, she is relieved not to have to tell her story again. The lawyer explains to Anita the ways she can be tracked - she shows her location tracking on her phone, suggests looking for hidden cameras in bedrooms /. She helps Anita create an invisible, secure folder on her phone to save a list of things to check when she gets home.

Anita makes an FDV incident report and

Anita visits the Hub to meet with the

Safety Advocate. The Safety Advocate provides information

With support from Aunty Jess, Anita thinks about leaving Jef, but she needs more information about her legal rights.

Anita accesses legal support

Anita connects with other women

Kiera is a regular at the Youth Centre

The Youth Hub Advocate offers

Kiera is referred to the Healing Centre


Kiera receives court support

Kiera visits the Healing Centre

Target group

This data was presented to participants during the Adopt and Adapt workshop, who were asked to envision a successful Hub model and define the key groups that would access services. Service providers' recommendations may be indicative of knowledge of local needs acquired through experience: this knowledge may relate to an understanding of the key gaps in existing provision or practical knowledge of the relative resources to be addressed. The following target groups are supported by this local knowledge rather than being representative of regional demographic data.

Cultural background

Proposed target group for Armadale FDV Hub -

To see these levels of hub access, the provider will need to think carefully about service design and delivery, and many of the recommendations for the model have been developed with this user group in mind. Procurement and service delivery processes will need to be responsive to the diversity within local CaLD communities. According to the 2016 census, 34.5% of residents in Armadale were foreign-born and 43.2% in Gosnells.

Language spoken at home (Armadale District, 2016)

Recent migrants are often disconnected from FDV-specific services and can enter the FDV service through several different touchpoints, often first engaging with mainstream services such as their GP, child health nurses or schools, where services are more trusted or where existing relationships are found. Engaging these communities will also involve considerations around staffing, healing activities and costs associated with translation services and having resources available in multiple languages.


6 in 20Proposed target group for Armadale FDV Hub - Gender

Levine & Benkert, 2011) locations for the main space/healing center of the FDV center and explain their responses. An inclusive collaborative process identified a number of potential existing spaces that could be locations for the hub. Further validation is recommended before approving the proposed locations for the main FDV hub space.

Practical or universal paths to engagement

Soft, practical access points

In particular, service providers and community participants indicated that co-location with health service delivery would be a desirable soft access point. Through our Walkthrough session, we heard that soft access points will be just as important in men's work and should be built into any service that aims to target perpetrators or potential perpetrators. Built form is an important consideration for soft access to enable a service to feel warm and welcoming.

Outreach to community spaces for diverse access

Balancing visibility and discretion

Design options/recommendations

Embedded in Community

Cultural Connectedness and Governance

Practical involvement of Lived Experience

Support to Navigate Complexity

Advocates that walk alongside

Assuming a trusting relationship exists, successful advocacy can occur if advocates are flexible and adapt to the different needs of the service user. The diversity within the Advocate team will need to reflect the diversity of the local community. Explanation of the options and assistance to the user of the service in the safe and appropriate recording of key information.

Strong team support structures

Generational Healing

The articulated desire of participants and the community to significantly focus on outcomes for Aboriginal service users requires the Armadale FDV Hub to explore opportunities that, while focused on individual interventions, extend to intergenerational influences and family systems. Treatment seeks to rebuild communities so that everyone feels good about the way they live and how they feel. Ways to support healing include reconnecting with culture, strengthening identity, rebuilding safe and lasting relationships, and supporting communities to understand the impact their experiences have had on their behavior to help create change."

Off-site Men’s space

Strengths-based: builds on the unique strengths and resilience within people and communities rather than prescribing 'fixes' to 'problems'. Participants shared strategies that illustrate how the Hub Model can create healing—working across generations to rebuild connections to people, land, culture, and place.

Connecting women

Intergenerational interventions and connecting men’s and women’s work

Exploring the literature on Aboriginal and Torres Strait Islander healing programs responding to domestic violence (Research Report No. 01/2021; ANROWS Research Report Series). Primary prevention of domestic violence against people from LGBTI communities [An analysis of existing research]. Case studies of community initiatives addressing domestic violence in refugee and migrant communities: Final report.


Figure 1: Innovation Unit’s Model for Scale


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